Refund and Returns Policy
Refund & Returns Policy – Pallet Deals Warehouse Store
Overview
At Pallet Deals Warehouse Store, customer satisfaction is our priority. We understand that sometimes returns are necessary, which is why we offer a 30-day return policy. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Certain items are not eligible for returns, including:
❌ Perishable goods (e.g., food, flowers, newspapers, magazines)
❌ Intimate or sanitary products
❌ Hazardous materials, flammable liquids, or gases
❌ Gift cards
❌ Downloadable software
❌ Some health and personal care items
To process your return, you must provide a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
Partial Refunds
In some cases, only partial refunds may be granted, including:
📖 Books with visible signs of use
💿 Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
📦 Items that are not in their original condition, damaged, or missing parts (not due to our error)
📅 Any item returned more than 30 days after delivery
Refund Process
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
✅ Approved Refunds: A credit will be applied to your original payment method within a few business days.
❌ Rejected Refunds: If your return does not meet our criteria, we will notify you with further details.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as refunds may take time to process.
- Contact your bank, as there may be a processing delay.
If you’ve completed these steps and still haven’t received your refund, please reach out to us at {email address}.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same item, please contact us at contact@palletdealswarehouse.store and ship your item to: {physical address}.
Gift Returns
🎁 If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit once we receive the return. A gift certificate will be mailed to you.
🎁 If the item was not marked as a gift, or the gift giver had it shipped to themselves, the refund will be issued to the original purchaser.
Shipping Returns
To return a product, send it back to our ware house.
📦 Return Shipping Costs: You are responsible for return shipping costs, which are non-refundable. If a refund is issued, return shipping costs will be deducted.
⏳ Shipping Time: Depending on your location, delivery times for exchanged items may vary.
🚛 High-Value Returns: If returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions regarding refunds and returns, feel free to contact us at sales@palletdealswarehouse.store. We’re happy to assist you!
